Introduction
New Gaikundo Farmers Coffee Factory ("we," "us," "our," or the "Factory") operates the website newgaikundofarmers.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and otherwise handle your information when you visit our Site, contact us via email, submit forms, or interact with us in any way.
We are committed to protecting your privacy and ensuring transparency about how we use your data. Please read this Privacy Policy carefully. If you do not agree with our practices, please do not use our Site.
Information We Collect
Information You Provide Directly
- Contact Form Submissions: When you submit our contact form, we collect your name, email address, subject line, and message.
- Newsletter Signup: We collect your email address when you subscribe to our newsletter.
- Inquiry Forms: If you inquire about membership, coffee sales, or partnerships, we collect the information you provide.
- Communications: If you email us directly, we collect your email address and message content.
Information Collected Automatically
- Browser & Device Information: IP address, browser type, operating system, pages visited, and time spent on pages.
- Cookies: We may use cookies to remember your preferences and enhance your browsing experience.
- Analytics & advertising measurement: With your consent, we use analytics and advertising tools (listed under "Cookies & Tracking Technologies" below) to see which pages and sections are visited, how visitors navigate the Site, and which advertising campaigns lead to enquiries.
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your inquiries and provide customer support
- To send you newsletters and updates (if you've opted in)
- To process membership or partnership applications
- To improve and optimize our Site and services
- To comply with legal obligations
- To prevent fraud and ensure Site security
- To analyze usage patterns and trends
Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. Because the current Site has no server-side contact or newsletter backend, information entered into email drafts remains subject to your email provider's handling. We may share information in the following limited circumstances if services are enabled:
- Service Providers: If enabled, we may share information with vendors who assist with email delivery, form processing, analytics, or hosting.
- Legal Requirements: We may disclose information if required by law or if we believe in good faith that disclosure is necessary to comply with legal obligations or protect our rights.
- Business Transfers: If the Factory is acquired or sold, your information may be transferred as part of that transaction.
Email & Newsletter Communications
When you subscribe to our newsletter or opt in to communications:
- You will receive updates about the Factory, harvest news, and coffee-related content
- We may send you targeted messages about new product offerings
- You can unsubscribe at any time using the link in our emails
- We respect all unsubscribe requests and will remove you from our mailing list within 5 business days
Contact Form & Inquiries
Information submitted via our contact form is used solely to:
- Respond to your specific inquiry
- Process membership applications or business inquiries
- Follow up with you regarding your request
We may retain your contact information for record-keeping purposes, but we will not use it for marketing unless you explicitly opt in.
Third-Party Services
Our Site currently embeds Google Maps for the factory location. Contact and newsletter actions open your email application; they do not send data to a server operated by this Site. With your consent, the Site also loads the analytics and advertising tools listed under "Cookies & Tracking Technologies" below.
- Google Maps: Embedded on our Site to show our location. Google's Privacy Policy
Google Maps has its own privacy policy, which we encourage you to review.
Cookies & Tracking Technologies
When you first visit, we ask whether you accept cookies. Advertising and analytics cookies are only set if you click Accept. If you decline, Google's tag may still send limited, cookieless measurements (Google Consent Mode), which do not identify you. You can change your choice at any time using the Cookie settings link in the footer of every page.
If you accept, we use the following services to measure how the Site is used and how well our marketing and advertising campaigns work:
- Google Analytics (Google LLC): visits, pages and sections viewed, traffic sources, and enquiries started from the Site. Google's Privacy Policy
- Microsoft Clarity (Microsoft): heatmaps and anonymised session replays showing how visitors move through pages, so we can improve the Site. Text you type into forms is masked. Microsoft's Privacy Statement
The events we measure are: page and section views, coffee variety selections, FAQ topics chosen, clicks on WhatsApp, phone and email links, and contact or newsletter form submissions. We do not send your name, email address, or message content to these services.
You can also block or delete cookies in your browser settings, and opt out of Google Analytics using Google's browser add-on.
Data Security
We take reasonable precautions to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Data Retention
We retain personal information for as long as necessary to:
- Fulfill the purposes for which it was collected
- Comply with legal and regulatory requirements
- Resolve disputes and enforce our agreements
You may request deletion of your personal information at any time by contacting us at admin@newgaikundofarmers.com, subject to legal retention requirements.
Your Rights
You have the following rights regarding your personal information:
- Access: You can request to see what personal information we hold about you
- Correction: You can request that we correct any inaccurate information
- Deletion: You can request deletion of your personal information (subject to legal obligations)
- Opt-Out: You can opt out of marketing communications at any time
- Data Portability: You can request a copy of your information in a portable format
To exercise any of these rights, please contact us at admin@newgaikundofarmers.com with the subject line "Privacy Request."
Children's Privacy
Our Site is not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected information from a child under 13, we will take steps to delete such information and terminate the child's account.
International Users
Our Site is hosted for users in Kenya and internationally. If you are located outside Kenya, please be aware that your information may be transferred to, stored in, and processed in Kenya and other countries.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by updating the "Last Updated" date at the top of this page and, where appropriate, by providing additional notice (such as via email).
Your continued use of the Site following the posting of changes constitutes your acceptance of those changes.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
New Gaikundo Farmers Coffee Factory
Gaikundo, Mukurwe-ini Sub-County
Nyeri County, Kenya
Email: admin@newgaikundofarmers.com
Phone: +254 111 592 840 / +254 740 718 935
We will respond to your inquiry within 10 business days.
Terms of Use
This Privacy Policy is part of our overall Terms of Use. Please review those terms for additional important information about your use of our Site.